Terms of Service

Effective Date: November 9, 2026

These Terms of Service (“Terms”) govern your use of the website at palmer.law (the “Website”) and the Palmer Law, PLC mobile application (the “App,” and together with the Website, the “Services”), each operated by Palmer Law, PLC, a Tennessee professional limited liability company (“Palmer Law,” “the firm,” “we,” “us,” or “our”). By accessing or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

1. No Legal Advice; No Attorney-Client Relationship

The Services provide general information about the firm and our practice areas. Nothing on the Services is legal advice, and nothing you read, submit, or send through them creates an attorney-client relationship.

An attorney-client relationship with Palmer Law is formed only by a written engagement agreement signed by the firm and the client, after the firm has confirmed it has no conflict of interest and has agreed to represent you. Until then, do not send us confidential information, and understand that information you submit may not be privileged or treated as confidential.

Legal rights are subject to strict deadlines. Information on the Services is not a substitute for advice from a licensed attorney in your jurisdiction, and delay in seeking counsel can permanently bar a claim. If you need legal advice, contact a lawyer promptly.

The Services may be considered attorney advertising. Prior results described on the Services, including in client reviews or firm statistics, do not guarantee or predict a similar outcome in any other matter.

2. Consultations and Fees

Consultation availability, length, price, and scheduling are shown in the App and are booked through a third-party scheduling service. Payment is processed by that provider or its payment processor, subject to their terms. The fee for a consultation pays for the attorney’s time and does not create an attorney-client relationship or obligate the firm to take your matter.

Cancellation, rescheduling, and refund terms are presented at the time of booking. Emergency consultations are offered at a premium rate and remain subject to attorney availability; requesting one does not guarantee a response by any particular time.

Inquiries submitted through the contact or intake forms, or through in-app messaging, are requests for a response, not requests for representation. We are not obligated to respond to every inquiry or to accept any matter.

3. Your Account

Some features require an account. You agree to provide accurate information, to keep your credentials confidential, and to notify us promptly of any unauthorized use. You are responsible for activity that occurs under your account.

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account, submit an inquiry, book a consultation, or send messages.

You may delete your account at any time from the settings menu in the App. Deleting your account ends your access and removes your profile. It does not delete records the firm is required or permitted to keep, including engagement records, communication records, conflict-check records, and billing records, which are retained as described in the Privacy Policy.

We may suspend or close an account that violates these Terms, that we reasonably believe is being used unlawfully or to harm another person, or where necessary to comply with law or protect the firm, its clients, or the public.

4. Messaging and Confidentiality

The messaging feature is provided for convenient communication with the firm. It is not a secure channel for confidential documents, and it is not a substitute for a signed engagement or for privileged communication.

• Do not use messaging for emergencies or time-sensitive deadlines. It is not monitored around the clock.
• Do not send documents, medical records, financial account numbers, or other sensitive records through the App. If records are needed, the firm will direct you to a separate records system approved for that purpose.
• Messages sent before an engagement begins may not be treated as confidential or privileged.
• Messages are stored with the conversation and may be reviewed by firm personnel. A transcript may be emailed to participants at the end of the day, so messages may also reside in those email accounts.
• Messages may be produced in litigation or disclosed where the law requires, subject to applicable rules and privileges.

Do not use messaging to threaten, harass, or send unlawful content. We may remove content or restrict messaging access as needed to protect the Services or comply with law.

5. Acceptable Use

You agree not to:

• use the Services for any unlawful purpose, or to solicit legal advice in a matter where the firm has a conflict;
• submit false, misleading, or impersonating information;
• attempt to access another person’s account, data, or messages;
• interfere with, probe, scan, or overload the Services, or attempt to circumvent their security or access controls;
• scrape, copy, or republish the Services’ content, or use automated means to access them without our written permission;
• upload or transmit malicious code; or
• use the Services to send unsolicited commercial communications.

6. Content and Intellectual Property

The Services, including their text, design, logos, and the firm’s name and marks, are owned by Palmer Law or its licensors and are protected by intellectual property laws. You may view and print content for your own personal, non-commercial use. You may not otherwise reproduce, distribute, modify, or create derivative works without our written permission.

Articles, attorney profiles, testimonials, and firm statistics displayed in the App are published by the firm or drawn from the Website. Third-party trademarks appearing in articles or news feeds belong to their owners and do not imply endorsement.

You retain ownership of what you submit to us. You grant us permission to use, store, and share submissions as needed to respond to your inquiry, evaluate a potential matter, operate the Services, and comply with law, consistent with the Privacy Policy.

7. Third-Party Services

The Services rely on third parties, including hosting and infrastructure providers, an email delivery service, a scheduling and payment provider, sign-in providers (such as Google, Microsoft, Facebook, and Apple), and the app stores through which the App is distributed. Those services are governed by their own terms and privacy policies, and we are not responsible for their acts, omissions, or content.

Links to other websites, including articles and resources, are provided for convenience. We do not control and do not endorse those sites.

If you obtained the App from the Apple App Store or Google Play, you acknowledge that these Terms are between you and Palmer Law only, not with the store operator; the store operator has no obligation to provide maintenance or support for the App and is not responsible for addressing any claims relating to it. The store operator is a third-party beneficiary of these Terms and may enforce them against you.

8. Disclaimers

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that information on them is complete or current. Legal information changes; statutes, rules, and decisions may have changed since content was published.

Nothing in these Terms limits any warranty or right that cannot be limited under applicable law, including rights you may have under consumer protection law.

9. Limitation of Liability

To the fullest extent permitted by law, Palmer Law and its attorneys, employees, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or business interruption, arising out of or relating to your use of the Services, even if advised of the possibility.

To the fullest extent permitted by law, our total liability for all claims relating to the Services will not exceed one hundred dollars ($100) or the amount you paid the firm for use of the Services giving rise to the claim, whichever is greater.

These limits do not apply to liability that cannot be limited by law, and nothing in these Terms limits the obligations a lawyer owes a client under the Tennessee Rules of Professional Conduct.

10. Indemnification

You agree to indemnify and hold harmless Palmer Law and its attorneys, employees, and agents from claims, losses, liabilities, and reasonable expenses (including attorneys’ fees) arising out of your breach of these Terms, your unlawful use of the Services, or content you submit that infringes or violates another person’s rights.

11. Governing Law; Venue

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law rules. You and Palmer Law agree to bring any dispute arising out of or relating to the Services exclusively in the state or federal courts located in Davidson County, Tennessee, and each party consents to their jurisdiction and venue. Nothing here prevents either party from seeking injunctive relief, or prevents you from bringing a claim in a forum where the law gives you no choice.

12. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted with a new effective date, and material changes will be highlighted in the Services. Continuing to use the Services after an update means you accept the revised Terms. If you do not agree, stop using the Services and delete your account.

13. Termination

You may stop using the Services at any time. We may suspend or discontinue the Services, in whole or in part, at any time. Sections that by their nature should survive termination — including Sections 1, 2, 4, 6, and 8 through 11 — survive.

14. General

These Terms, together with the Privacy Policy and any engagement agreement between you and the firm, are the entire agreement between you and Palmer Law regarding the Services. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or transfer of the firm’s practice. Headings are for convenience only.

15. Contact

Palmer Law, PLC 1801 West End Avenue, Suite 1000 Nashville, Tennessee 37203 (615) 434-6270 protected@palmer.law